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Is this a General Admission show? What does that mean?
Yes, this is a General Admission event. Your ticket allows entry to a General Admission or VIP viewing area (there will not be seats and bringing your own seats is not permitted). Please refer to the event map during the ticket purchase process to learn more about the viewing areas and pricing details for the event.

What is the re-entry policy?
There will be no re-entry once you have exited the event.

Can I bring something to sit on during the concert?
Yes, blankets, beach towels and sheets are permitted inside the venue to create a seating area for your group. Please note that any item that would cause raised seating (beach or camping chair, pillows) are not permitted.

Will there be an area of the venue that blankets will not be permitted?
Yes, there will be a designated area between the soundboard/mix position and the stage where sitting on blankets will not be permitted to avoid crowd safety issues. There will be ample area with views of the stage where sitting on blankets will be allowed behind this zone.

Can I bring my pet?
No sorry. Only ADA service animals are allowed on-site. For more information, please reach out to

Can I bring my children?
Yes – all ages welcome. Ages 2 and under are free and do not require a ticket; all other kids must have a ticket of their own. Baby strollers are allowed.

Will there be ATMs on premises?
Yes, plus all on-site vendors accept credit cards, debit, and cash.

Will there be lockers available for rent?
No, lockers will not be available on-site at the event.

Will there be drinking water available to fill up my water bottle?
Yes! Just remember that your bottle must be less than 1 Liter capacity and should be empty upon entry (or factory-sealed). Please note that metal and/or glass water bottles will not be permitted inside the gates.

Will there be power stations to charge my phone?
Yes! We’ll have power stations throughout the venue, however, you will need to bring your own charger.

Will there be bicycle parking?
We will offer bike parking, please stay tuned for more information. Bicycles will not be permitted inside the venue gates.

What kind of ID do I need to pick up my ticket or to purchase drinks? What if my ID is expired?
Only valid (non-expired) government-issued photo IDs will be accepted. International patrons must bring their passport.

Will I be searched upon entry?
Event security will search all persons and bags prior to entry. Please review the prohibited items list if you aren’t sure whether or not you can bring something.

What if it rains?
This is a rain or shine event. Please bring your rain boots, ponchos, or other rain wear in the case of inclement weather. As a reminder, umbrellas are not permitted inside the event.

I am a vendor interested in selling my food / product on-site. Who do I contact?
Vendors are encouraged to reach out to for consideration to be featured on-site.

I'm a photographer. Who do I arrange a photo pass through?
For any press / media inquiries, please email

Can I bring my prescription medication?
Yes! Please coordinate with to make sure you don’t have any trouble with security when entering the event.

Where is the box office / will call?
A box office will be located at the entrance to the event and will open at 12PM on the show day. Please refer to the event map on the Getting There page.

I can't find my ticket, what should I do?
Please contact Ticketing Support directly with your order number.

Phone: (855) 233-6739
Hours: 10 AM – 7 PM (ET)

I have a question about tickets I've already purchased - who should I contact?
Please contact Ticketing Support.

Phone: (855) 233-6739
Hours: 10 AM – 7 PM (ET)

Is there accessible seating available at the event?
Yes – persons with disabilities can have a great experience at the event! There is an Accessible/Limited Mobility area that will allow those who must remain seated to enjoy the show. Please check out the Accessibility section at the bottom of this page for additional information or email

Who do I contact regarding a lost item?

Can I bring my own food & drink? Will there be food & drink for sale?
Unfortunately, you will not be permitted to bring your own food into the venue. There will be food & drink for sale with all vendors accepting cash or credit cards. You will be allowed to bring in one (1) factory sealed bottle of water per person, up to 1L.

For additional questions or concerns not listed above, please reach out to


  • Baby Strollers
  • Backpacks & Purses (smaller than 20″ x 15″ x 9″)
  • Binoculars
  • Blankets & Beach Towels
  • Bug Spray (non-aerosol)
  • Camelbacks or equivalent
  • Ear plugs
  • Hats
  • One Empty or factory-sealed water bottle (Max Size 1 Liter) Please note that metal and/or glass water bottles will not be permitted inside the gates.
  • Sunscreen (non-aerosol only)
  • Children 2 & under – Enter for Free! Bring Grandma and the kids!
  • A smile and your singing voice 😊


  • Aerosol Containers
  • Air horns and/or megaphones
  • Alcoholic beverages of any kind
  • Animals (besides service animals)
  • Any container of liquid other than 1 factory sealed bottle of water (1L)
  • Any items that can be used as a means to disturb the peace, endanger the safety of others
  • Bota bags
  • Bicycles (there will be bicycle parking outside of the venue)
  • Cameras with detachable lenses
  • Camping tents, canopies, or shade structures of any kind
  • Chairs of any kind
  • Chinese lanterns
  • Coolers of any kind (besides those advanced for medical use)
  • Drones or any other remote flying device
  • E-cigs / Cigarette smoking is not permitted in NYC Parks
  • Metal water bottles / canisters
  • Fake IDs
  • Fireworks, sparklers, firecrackers, and/or incendiary or explosive devices of any kind
  • Flags and/or flagpoles
  • Focused Light devices (including laser pointers)
  • Outside food & beverage (besides one factory-sealed water bottle)
  • Framed backpacks
  • Glass containers of any kind
  • Hammocks
  • Hula Hoops
  • Illegal or Illicit Substances of any kind
  • Kites
  • Large bags, purses, or backpacks (larger than 20″ x 15″ x 9″)
  • Mace / Pepper Spray
  • Marker Pens or Spray Paint
  • Musical Instruments
  • Professional Audio Recording Equipment
  • Tailgating, grilling, or BBQ equipment
  • Scooters or personalized motorized vehicles (unless in accordance with ADA regulations)
  • Selfie Sticks
  • Skateboards
  • Rollerblades
  • ‘Hoverboards’
  • Sleeping Bags
  • Sporting equipment (frisbees, footballs, whiffleballs, basketballs, soccer balls, etc)
  • Stickers
  • Stuffed Animals
  • Totems
  • Umbrellas
  • Unauthorized vending or solicitation materials (handbills, flyers, beach balls, samples, etc.)
  • Walkie Talkies
  • Water Guns, water balloons, or other water projectiles
  • Weapons, Knives, or Firearms of any kind